© Stiff Guy Yoga 2017

Stiff Guy Yoga, Studio 82, 80 High Street, Winchester, Hampshire SO23 9AT

Delivery & Shipping

Free UK Mainland shipping on orders over £50
 

Our delivery process

 

We‘ll send you an email to confirm your order. Please ensure your delivery details are correct.

 

We use the Royal Mail tracked delivery service.

 

If everything in your order is in stock, we'll aim to send it out within a day or so.  If something is out of stock, we'll ship what we have and cancel the rest. You will be notified via email should this be the case.


 

Prices & timescales

 

£2.92 – book postage

£7.26 – yoga mat postage

 

If you purchase both items unfortunately we can’t combine them into one parcel, as this would create a large parcel and more expensive to post.

 

Delivery is estimated to be within 2-3 days.

 

Please note that delivery times quoted are for your guidance only and are not guaranteed. As we're sure you know, nothing is 100% certain (especially when it involves the roads) but usually there are no problems and your order will arrive on time.
 

 

Damaged, incomplete or undelivered items

 

My order was damaged in transit, what do I do?

 

Occasionally parcels arrive damaged despite us having wrapped them carefully. In these instances, take clear photos of the parcel before you open it to inspect the contents. If you then find that the contents have been damaged or are missing, please contact us via our Contacts page. We will require photographs in order to progress your claim. 

If you cannot provide photographic proof of the unopened package, you are accepting delivery and we will not be liable for any goods that have been damaged or went missing during transit.

 

I have an item(s) missing from my delivery, what do I do?

 

Firstly, ensure that your parcel was not damaged upon receipt. If it was, please follow the steps outlined above.

 

If you discover that an item(s) is missing, email us via our Contact page.  Our aim will be to get you your missing item(s) as quickly as possible. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock.

   

I've been waiting for my order and it hasn't arrived, what do I do?

 

We do our best to despatch items in a timely fashion. From time to time, a delivery is delayed due to unforeseen reasons such as a delivery lorry breaking down or adverse weather. 

 

On the rare occasion some parcels go missing, usually the goods have just been misplaced or misrouted and will turn up within a couple of days. If you have not received your order after you have received your order confirmation email, please get in touch with us via our Contacts page and we will investigate. 

 

My parcel has not arrived, what do I do?

 

Occasionally orders are returned to us as undeliverable. An order could be returned for one of the following reasons.

 

Incorrect address


If the address is incorrect, outdated or is rejected, the parcel will typically be returned to us. We are unable to make address changes for parcels after they have left us. Please double-check the address carefully when placing your order. Should your parcel be returned to us, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.

 

Failed delivery attempts

 

If the Royal Mail find that they can't successfully deliver your parcel, it may be returned to us or left at a local depot for you to arrange collection. If not collected, the parcel will be returned to us. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.

 

Refused by recipient

 

When ordering a gift to be sent directly to the recipient, please be sure that they are aware. A gift recipient who isn't expecting a gift may refuse a parcel if they believe it's being delivered to them by mistake. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.

 

Illegible address

 

In rare cases, address labels may become illegible in transit. If this happens, the parcel will be returned to us. In these instances, we will reship free of charge.

 

Damaged in transit

 

If a parcel is badly damaged while it's on its way to you, Royal Mail may return it without attempting delivery. In these instances, we will repack and reship free of charge. 

 

Also see our Terms & Conditions